In the modern American restaurant, there is a strong incentive to over-serve alcohol to guests. The more alcohol sold, the higher the bill, which should translate to more cash in the server’s pocket. This makes for potentially dangerous sistuations for all involved.Read More
I changed my focus at work from waiting on people to serving them. Why was this change in vocabulary so important? The words that we use have power. When you say you are a waiter, you are giving up your power to the demands and desires to someone else, but when you are serving you are helping someone and being useful to them. This perspective shifted my attitude; I moved away from worrying so much about my wants and desires and focused my energy on fulfilling the wants and desires of others. I will not pretend like this shift was instantaneous and final, it took practice persistence, and awareness.
Photo Credit: Josh Chang, PdxlorationRead More